CPR Logo Final - horizontal, white orange - large

Frequently Asked Questions

Find all the information you need about the rental process, deliveries and pickup, and the rental protection plan.

Yes, Charlotte Party Rentals offers free delivery, setup, and take down for certain rental packages and under specific conditions: 


Free delivery, setup, and take down for:

  • Basic Tent Package: This package includes a CPR tent, tables (without linens/covers), and chairs.
  • A La Carte Tent Rentals: The tent itself is included in the delivery and setup, but additional items requiring setup will incur additional charges.


To qualify for free services:

  • Your order must meet the minimum order amount.
  • Your event location must be within 20 miles of our warehouse (724 Montana Dr, Ste J Charlotte NC 28216).


For orders outside these conditions, delivery fees and additional setup charges may apply. 

You can contact Charlotte Party Rentals for a precise quote and to confirm if your specific needs qualify for free delivery and setup.

Every event is unique, so our Event Consultants will do their best to tailor your order to reflect your ideas. The more details you share (e.g., preferred colors, themes, activities), the easier it is for them to bring your vision to life. 

Don't hesitate to ask questions, whether you have everything planned or you are seeking for input from our side. We're here to assist you in any way we can.

To guarantee your desired rental equipment, we highly recommend reserving as soon as possible. Popular items and peak seasons (weekends, holidays) book up quickly.

However, if you’re in a pinch, don’t hesitate to call us. We’ll do our best to accommodate your last-minute needs based on availability.

Please note:

  • Reservations are confirmed upon receipt of a 50% deposit.
  • To be confident about securing your chosen equipment, especially for weekends or events, plan to reserve at least 2-4 weeks in advance.

Ready to make your reservation? Choose your preferred method:

  1. Call us: Speak directly with an Event Consultant at 704-377-5867 to discuss your needs and secure your reservation.
  2. Contact us online: Visit our website or send us an email to connect with an Event Consultant.
  3. Book online: Enjoy 24/7 convenience by placing your reservation through our online store.
  4. Finalize a quote: If you already received an online quote from an Event Consultant, simply click the "Book, Sign and Pay" link for instant confirmation.

Yes, we currently require a minimum order of $850 in order to be able to deliver your rental items for free. 

However, under certain circumstances, we may be able to accommodate free delivery on orders slightly below this amount. 

These exceptions depend on:

  • Location: Orders closer to our warehouse (724 Montana Dr, Ste J Charlotte NC 28216) have more flexibility.
  • Delivery and pickup schedule: Flexible scheduling requests can help us accommodate smaller orders.
  • Events volume: If we have fewer bookings during your chosen week, we may be able to waive the minimum order amount.

For an accurate quote and confirmation on whether your order qualifies for an exception, please contact us. We're happy to discuss your specific needs and find the best solution for your event.

be all good to go.

Payment Options and Information:


  • A non-refundable 50% deposit is required for all reservations, payable by debit or credit card.
  • This deposit secures your chosen equipment and rental date.


Full Payment:

  • The remaining balance must be paid in full 7 days before your event date.
  • Payment methods accepted: debit or credit card.



  • Personal checks are not accepted.
  • For companies, churches, schools, and other organizations, please contact us directly for specific payment options.

We accept all major credit cards: Visa, MasterCard, Discover and American Express.

Rescheduling and cancellation policy:

  • Cancellations after confirmation, regardless of reason, will necessitate the forfeiture of your deposit (50%).
  • Due to limited product availability and service scheduling, once an order is placed, all deposits are non-refundable.
  • If you cancel your rental at least 14 days prior to your event date, only 25% of the remaining balance paid (excluding the initial 50% deposit) is either refundable or transferable to another date.
  • Cancellations within 14 days of your event date are non-refundable.

The rescheduling and cancellation policy can only be waived for Hurricane Weather Warnings, issued for your event location.

Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast

We've been providing tents and other event equipment rentals since 2007, helping countless clients create unforgettable memories.

Kindly check out About Us page for more information.

Charlotte Party Rentals is a fully insured North & South Carolina company (including commercial auto and worker's compensation insurance).

We can provide a copy of our insurance policy upon request.


Please note:

  • Municipalities, schools, churches, and other venues may have additional insurance requirements for events held on their premises. If the case, please contact us in advance to make the necessary arrangements.
  • After receiving each rental unit, the lessee/using party becomes responsible for the remaining operations, ensuring the safety of themselves and others while using the equipment, as well as any potential damage to personal property.
  • Party Time Events LLC DBA Charlotte Party Rentals is not responsible for any injuries or damages resulting from the use of our rental equipment.

Onsite Hours and Delivery:


Delivery & Pickup: Mondays to Fridays, 9:00 AM to 4:00 PM.


To ensure your event runs smoothly, we can generally set up tents 3-4 days before your event start date.

As most events happen on weekends, deliveries are typically made from Wednesdays to Fridays, depending on order volume.


Special Requests:

  • We are happy to accommodate specific delivery and pickup schedules whenever possible. Please inform our event consultants of any time constraints as soon as possible. 
  • Important: Please note that additional fees may apply for time-specific requests.

While your presence isn’t always mandatory at delivery, we highly recommend you or a trusted representative be present. This ensures the delivery goes smoothly and meets your event needs, including


  • Verification of the delivery order: Signing off ensures you receive everything you ordered.

Note - Remember, you're responsible for all delivered items once delivery is complete. Multiple delivery trips may incur additional fees.

  • Precise placement of tents and other items: Our team can't guarantee placement without your input or a designated representative.

Note - During booking, we normally require you to provide a site image or photo with clear markings indicating where you want the tent and other rentals placed. This serves as a helpful reference even if you can't be present during setup. However, our professional installers retain final discretion based on safety and feasibility to ensure a successful event.

To ensure a smooth and efficient delivery, please take a moment to prepare your tent site beforehand:


- Remove any vehicles or other objects that might block our delivery crew's access.

- Clear the tent site of any removable obstructions, such as toys, furniture, trash, debris, and animal waste.

- Complete any necessary mowing or landscaping before delivery.

If you have a scheduled landscaper, inform them about any changes to their access schedule to avoid conflicts with the delivery.

Tipping for tent delivery is not a standard practice in the event rental industry, as the delivery fee often covers the driver's compensation. However, your appreciation for their efforts is always welcome!

A tip of 10-15% of the delivery fee shows your gratitude for their effort and will be welcomed with a smile.

You can protect your event with Charlotte Party Rentals' Peace of Mind Rental Protection.


Accidents happen, but you shouldn't be held responsible for unexpected damage or theft to your rented equipment. Our Peace of Mind Rental Protection program offers


Limited liability: Say goodbye to the worry of being charged hundreds or even thousands of dollars for accidental damage.

Peace of mind: Focus on enjoying your event knowing you're covered for unforeseen mishaps.

Simplified process: We take care of the hassle, leaving you to relax and celebrate.

Yes, Charlotte Party Rentals' Rental Protection Plan does cover loss due to vandalism or theft. However, there are a few important points to note:

    • A $2500 deductible applies. This means you will be responsible for the first $2500 of any loss before the plan kicks in.
  • Prompt notification is required. You must report any incident to both law enforcement authorities and Charlotte Party Rentals immediately. Without a police report and timely notification, the plan may not apply.


Unlike many misleading options, Charlotte Party Rentals' Peace of Mind Rental Protection offers real value and transparency:


Clear and honest coverage: No hidden clauses or fine print. You'll know exactly what's covered and what your deductible is.

True protection: We cover you for both accidental damage and theft/vandalism, unlike many other plans that only offer limited coverage.

No surprise expenses: Say goodbye to the worry of being responsible for thousands of dollars in damages. Our program limits your potential financial burden.

Built on trust: With over a decade of experience, Charlotte Party Rentals has a reputation for excellence. We designed this plan with your needs in mind.

Our Rental Protection Plan is an affordable way to safeguard your event. It costs just 8% of your rental total.

Do you have your own equipment insurance? Great!


To waive our Rental Protection Plan fee, please provide a Certificate of Insurance before your rental date. The certificate should:


  • Identify Charlotte Party Rentals or Party Time Events LLC as Loss Payee on your equipment policy.
  • Include Party Time Events LLC as an Additional Insured on your general liability policy.


Important: Failure to provide the certificate will require purchasing the Rental Protection Plan.

dynamic io trk code


Some items are not available for the selected delivery method.
Subtotal (estimate):
Delivery Fee (Change Address):
Save Address

Continue Shopping
Enter Address Information (edit)

If you are taking measurements for a structure such as a building or fence, please provide the height of the structure here. If height does not apply to the wash, for instance for a gutter wash, leave this field empty. Please note if you enter a value here after taking measurements, you will need to take measurements again.