Find all the information you need about the rental process, deliveries and pickup, and the rental protection plan.
Yes, Charlotte Party Rentals offers free delivery, setup, and take down for certain rental packages and under specific conditions:Â
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Free delivery, setup, and take down for:
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To qualify for free services:
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For orders outside these conditions, delivery fees and additional setup charges may apply.Â
You can contact Charlotte Party Rentals for a precise quote and to confirm if your specific needs qualify for free delivery and setup.
Every event is unique, so our Event Consultants will do their best to tailor your order to reflect your ideas. The more details you share (e.g., preferred colors, themes, activities), the easier it is for them to bring your vision to life.Â
Don’t hesitate to ask questions, whether you have everything planned or you are seeking for input from our side. We’re here to assist you in any way we can.
To guarantee your desired rental equipment, we highly recommend reserving as soon as possible. Popular items and peak seasons (weekends, holidays) book up quickly.
However, if you’re in a pinch, don’t hesitate to call us. We’ll do our best to accommodate your last-minute needs based on availability.
Please note:
Ready to make your reservation? Choose your preferred method:
Finalize a quote: If you already received an online quote from an Event Consultant, simply click the “Book, Sign and Pay” link for instant confirmation.
Yes, we currently require a minimum order of $850 in order to be able to deliver your rental items for free.Â
However, under certain circumstances, we may be able to accommodate free delivery on orders slightly below this amount.Â
These exceptions depend on:
For an accurate quote and confirmation on whether your order qualifies for an exception, please contact us. We’re happy to discuss your specific needs and find the best solution for your event.
Payment Options and Information:
Deposits:
Full Payment:
Notes:
We accept all major credit cards: Visa, MasterCard, Discover and American Express.
Rescheduling and cancellation policy:
The rescheduling and cancellation policy can only be waived for Hurricane Weather Warnings, issued for your event location.
Unfortunately, self-pickup isn’t available at the moment. Our warehouse is currently dedicated to storing and maintaining our equipment, and we don’t have a showroom set up yet. Additionally, for safety and proper function, our industry-grade heavy-duty tents require setup by our professionally trained staff.
We’ve been providing tents and other event equipment rentals since 2007, helping countless clients create unforgettable memories.
Kindly check out About Us page for more information.
Charlotte Party Rentals is a fully insured North & South Carolina company (including commercial auto and worker’s compensation insurance).
We can provide a copy of our insurance policy upon request.
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Please note:
Onsite Hours and Delivery:
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Delivery & Pickup: Mondays to Fridays, 9:00 AM to 4:00 PM.
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To ensure your event runs smoothly, we can generally set up tents 3-4 days before your event start date.
As most events happen on weekends, deliveries are typically made Wednesdays to Fridays, depending on order volume.
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Special Requests:
While your presence isn’t always mandatory at delivery, we highly recommend you or a trusted representative be present. This ensures the delivery goes smoothly and meets your event needs, including
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Note – Remember, you’re responsible for all delivered items once delivery is complete. Multiple delivery trips may incur additional fees.
Note – During booking, we normally require you to provide a site image or photo with clear markings indicating where you want the tent and other rentals placed. This serves as a helpful reference even if you can’t be present during setup. However, our professional installers retain final discretion based on safety and feasibility to ensure a successful event.
To ensure a smooth and efficient delivery, please take a moment to prepare your tent site beforehand:
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– Remove any vehicles or other objects that might block our delivery crew’s access.
– Clear the tent site of any removable obstructions, such as toys, furniture, trash, debris, and animal waste.
– Complete any necessary mowing or landscaping before delivery.
If you have a scheduled landscaper, inform them about any changes to their access schedule to avoid conflicts with the delivery.
Tipping for tent delivery is not a standard practice in the event rental industry, as the delivery fee often covers the driver’s compensation. However, your appreciation for their efforts is always welcome!
A tip of 10-15% of the delivery fee shows your gratitude for their effort and will be welcomed with a smile.
724 Montana Dr Suite J, Charlotte, NC 28216, United States
704-377-5867
info@charlottepartyrentals.net
© 2024, Charlotte Party Rentals. All Rights Reserved.
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