Find all the information you need about the rental process, deliveries and pickup, and the rental protection plan.
Our event consultants are here to help make your event exactly how you envision it! Whether you have every detail planned or need guidance, we’ll tailor your rental order to match your theme, colors, and event style.
The more details you share—such as preferred colors, themes, and activities—the better we can personalize your experience.
Booking your party rentals is easy! Choose the method that works best for you:
📞 Call Us – Speak with an Event Consultant at 704-377-5867 to discuss your needs and secure your reservation (35% deposit required).
💻 Contact Us Online – Visit our website or send us an email to connect with an Event Consultant.
🛒 Book Online – Reserve your rentals anytime through our 24/7 online store for instant convenience.
✅ Finalize Your Quote – Already received a quote? Simply click the “Book, Sign, and Pay” link for instant confirmation.
We offer simple and secure payment options to make booking your rentals easy:
Deposits
Full Payment
Additional Notes
Companies, churches, schools, and organizations—please contact us for custom payment arrangements.
We accept all major credit cards, including:
✔ Visa
✔ MasterCard
✔ Discover
✔ American Express
We understand that plans can change! Here’s what you need to know about rescheduling and cancellations:
Hurricane Weather Warnings: If an official hurricane warning is issued for your event location, we’ll work with you to reschedule without penalty.
Yes! We offer a Client Pickup & Return option with a minimum rental total of $100 to process an order.
🚨 Advance online booking is required – We do not allow same-day orders or onsite rentals.
Our pickup and return service operates during the following time slots:
📅 Monday – Friday
🕘 Morning Window: 9:00 AM – 11:00 AM
🌞 Midday Window: 11:00 AM – 1:00 PM
🌇 Afternoon Window: 1:00 PM – 3:00 PM
Please plan your visit accordingly, as these time slots are fixed.
Your rental price covers 1 to 3 days. If you need an extended rental period, please coordinate with your Event Coordinator for pricing adjustments and to ensure availability.
We’ve been providing high-quality event rentals since 2007, helping countless clients bring their celebrations to life. With years of experience, we’re committed to making every event seamless and memorable.
Want to learn more? Visit our About Us page! 🎉
Charlotte Party Rentals is a fully insured company serving North and South Carolina, including commercial auto and worker’s compensation insurance. A copy of our insurance policy is available upon request.
Important Notes:
To ensure availability of rental equipment and delivery/setup services, we recommend booking as early as possible. Here’s a general guideline based on event size:
📅 2–3 Months in Advance – For large events with multiple tents and big equipment, such as:
✔ Festivals, fundraisers, sporting events, employee appreciation events
✔ Weddings, grand openings, or any event with 100+ guests
📅 At Least 1 Month in Advance – For medium-sized events, such as:
✔ Seasonal parties (Spring, Summer, Back-to-School, Halloween, Christmas)
✔ Events with 41–99 guests
📅 2–3 Weeks in Advance – For smaller gatherings, such as:
✔ Backyard parties and intimate events with 40 guests or fewer
Booking early helps secure your preferred items and ensures a stress-free event experience. Have questions? Contact us—we’re happy to help! 🎉
Yes, we require a $500 minimum rental total for delivery and setup at your event location.
Delivery & Setup Fees:
For locations beyond 20 miles, an additional distance fee will apply based on your event location.
Tents & Other Tent Accessories are solely for CPR Delivery and Pickup Rental Type only as it needs Our Professional installers to setup & take them down.
Your Quote would show a BASE DELIVERY & SETUP FEE of $150, that includes the Delivery, Setup & Teardown of the Tent and its accessories (accessories that can be rented separately such as Sidewalls, Leg Drapes, Perimeter Lighting, etc)
TENT PACKAGES that include Tent, Tables & Chairs avail of FREE Tables & Chairs Setup & Teardown.
ALA CARTE ORDERS will charge $3 per Table and $2 per Chair Setup and Takedown Fees.
Delivery Schedule
📅 Monday – Friday: 9:00 AM – 4:00 PM
Special Requests
We’re happy to accommodate specific delivery and pickup times whenever possible. Please inform your Event Consultant as early as possible if you have time constraints.
⚠ Important: Time-specific requests may be subject to additional fees. Contact us for details.
Need a custom delivery schedule? Let’s make it happen! 🎉
While your presence isn’t required, we highly recommend that you or a trusted representative be there to ensure everything is set up as expected.
Why It’s Important:
✔ Order Verification – You can confirm that all rental items are delivered correctly and sign off on the order. (Note: Once delivery is complete, you are responsible for all items.)
✔ Precise Placement – Our team will position tents and other rentals based on your instructions. Without your input, we cannot guarantee exact placement.
If You Can’t Be Present:
💡 Multiple delivery trips may incur additional fees, so please plan accordingly.
Have special setup instructions? Let us know in advance! 🎉
To ensure a smooth and efficient delivery and pick-up process, please prepare your event site in advance:
✔ Clear Access – Remove any vehicles or obstacles that may block our crew’s entry.
✔ Prepare the Tent Site – Remove toys, furniture, trash, debris, and animal waste from the area.
✔ Mow or Landscape in Advance – Complete any necessary mowing or landscaping before delivery.
✔ Coordinate with Service Providers – If you have a scheduled landscaper or other service provider, notify them in advance to prevent access conflicts.
Taking these steps will help ensure a seamless setup for your event! 🎉
Tipping for tent delivery is not standard in the event rental industry, as the delivery fee already includes compensation for the crew. However, if you’d like to show appreciation for their hard work, a tip of 10–25% of the delivery fee is always welcomed!
Your generosity will certainly be met with a smile. 😊
To ensure availability, we recommend placing your reservation at least 2 weeks before your pickup date.
🚨 Advance online booking is required – We do not accept same-day orders or onsite rentals.
Cutoff Times:
If ordering past this period, a $75 rush order fee applies, and final confirmation must be made 72 hours before pickup.
No, there is no minimum rental amount required for Client Pickup & Return. You are welcome to pick up and return eligible rental items directly from our warehouse.
The WILL CALL Fee covers the cost of preparing and managing your order for pickup and return. This fee is applied for:
1️⃣ Processing and coordinating orders to ensure accuracy.
2️⃣ Preparing rental items for a smooth and timely pickup.
3️⃣ Maintaining availability so your order is ready when you arrive.
This helps us provide a seamless Client Pickup & Return experience while ensuring your items are properly organized and ready for use. 🎉
We offer small, portable items for pickup and return—items that fit easily into personal vehicles and are convenient to transport.
✅ Eligible Items:
Need something specific? Check all our available pickup items! 🎉
We offer designated time slots for client pickup and return to ensure a smooth process:
📅 Monday – Friday
Your rental price covers 1 to 3 days. If you need an extended rental period, please coordinate with your Event Consultant to adjust pricing and ensure availability.
The right tent size depends on your guest count, seating arrangements, and planned activities. It should comfortably accommodate guests, staff, and any equipment like stages, buffet tables, or dance floors. Additionally, factors such as terrain, available space, and local regulations may influence your choice.
For a quick estimate:
Not sure? Use our Tent Size Calculator or speak with one of our event specialists for personalized recommendations.
🌧️ If you’re expecting rain or wind, sidewalls will help keep your guests dry and cozy. For chilly temperatures, a tent heater is a must to keep the space warm and inviting. Just add these to your order, and we’ll take care of the rest!
Absolutely! Our expert crew handles delivery, setup, and takedown for all orders over $850. For smaller orders, setup and removal are available for an additional fee. Want more details? Check out our Delivery & Pickup section.
Of course! ✨ We offer a variety of lighting, décor, and sidewall options to match your event’s style. Let’s make your tent as unique as your celebration!
Great question! The best tent for your event depends on two things: your guest count and the venue’s terrain.
Keep in mind that pole tents require staking into the ground, while frame tents can be weighted down—so check your venue’s requirements before placing an order. Not sure what works best? Give us a call, and we’ll help you decide!
We’ll do our best! If you’re looking for something special, let us know. Depending on availability and order size, we may be able to source additional rental inventory just for you. Call us, and let’s find a solution together!
Yes! 🎨 We offer a variety of linens—tablecloths, napkins, runners, and chair covers—in different colors and fabrics. If you have a specific request, we’ll do our best to accommodate it, even if it’s not in our regular inventory.
It all comes down to space, style, and guest comfort.
For upscale events, consider leaving a little extra space per guest. For casual gatherings, you can seat an additional 1-2 guests per table. Need recommendations? We’re happy to help!
Stage size depends on your guest count and event type. 🎤 Live bands need a smaller stage than a dance performance, for example. Tell us about your event, and we’ll recommend the perfect size!
It depends on your venue and event type. Give us a call, and we’ll help you determine the best height based on visibility and space.
For maximum impact, place your stage as the focal point of the event. Unsure where it should go? Our event experts can evaluate your space and guide you.
This depends on your terrain and event setup. Let’s discuss your layout over the phone to make sure everything is just right.
A stage skirt hides the legs, creating a polished, professional look. It’s a small detail that makes a big difference!
Absolutely! Our restroom trailers are designed with comfort and elegance in mind, ensuring a clean, stylish, and high-end experience for your guests.
Each trailer is designed for up to 150 guests over 4 to 5 hours. Hosting a larger event? Let us know—we’ll recommend the best setup for your needs.
Your rental covers setup, delivery within 20 miles, and one pumping service. If your event lasts multiple days, we’ll coordinate a pumping schedule with you. Need delivery beyond 20 miles? A travel fee applies based on distance.
Yes, the trailer needs access to a hose hookup within 100 feet to function properly. 🚰
Yes, a dedicated 20-amp outlet within 75 feet is required. No power onsite? No worries—we can provide a generator as an add-on.
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