Find all the information you need about the rental process, deliveries and pickup, and the rental protection plan.
Every event is unique, so our Event Consultants will do their best to tailor your order to reflect your ideas. The more details you share (e.g., preferred colors, themes, activities), the easier it is for them to bring your vision to life.
Don’t hesitate to ask questions, whether you have everything planned or you are seeking for input from our side. We’re here to assist you in any way we can.
Ready to make your reservation? Choose your preferred method:
Finalize a quote: If you already received an online quote from an Event Consultant, simply click the “Book, Sign and Pay” link for instant confirmation.
Payment Options and Information:
Deposits:
Full Payment:
Notes:
We accept all major credit cards: Visa, MasterCard, Discover and American Express.
Rescheduling and cancellation policy:
The rescheduling and cancellation policy can only be waived for Hurricane Weather Warnings, issued for your event location.
Yes. For Client Pickup & Return, we have Minimum Rentals Total Amount required which is $100 to process the order. ADVANCE ONLINE BOOKING IS REQUIRED – No Day Of / No Ordering Onsite is allowed.
Our window time for Client Pickup & Return is STRICTLY AS FOLLOWS
Monday Pickup = Friday Return
Friday Pickup = Monday Return
Between 10am – 12pm ONLY
Your Rental Items are priced good for 1-3 Days, for an extended rental period, you may discuss this with your Event Coordinator for price adjustment and to make sure that the inventory is properly reserved & allocated.
We’ve been providing tents and other event equipment rentals since 2007, helping countless clients create unforgettable memories.
Kindly check out About Us page for more information.
Charlotte Party Rentals is a fully insured North & South Carolina company (including commercial auto and worker’s compensation insurance).
We can provide a copy of our insurance policy upon request.
Please note:
To guarantee availability of the rental equipment & labor for delivery/setup, we encourage you to book early. Depending on the size of event, below are the suggested timeline:
At least 2-3 months Before the Event Date – For Big events with multiple tents & large equipment. Example: Festivals, Fund Raisers, Sporting, Employee Appreciation, Wedding, Grand Opening, Events with 100 people & up
At least 1 Month Before the Event – For Medium Size Events like Spring/Summer/Back to School/Halloween/Christmas Parties, Events with 41-99 people
At least 2-3 Weeks Before the Event Date – For smaller events like Backyard Party of up to 40 people & below
Yes, we require $500 minimum rental total amount for us to be able to Deliver/Setup on Client’s Event Site.
Delivery & Setup Fee starts at $150 within 20 miles of Our Warehouse Location. Above this distance, there would only be Distance Fee depending on your location.
Tents & Other Tent Accessories are solely for CPR Delivery and Pickup Rental Type only as it needs Our Professional installers to setup & take them down.
Your Quote would show a BASE DELIVERY & SETUP FEE of $150, that includes the Delivery, Setup & Teardown of the Tent and its accessories (accessories that can be rented separately such as Sidewalls, Leg Drapes, Perimeter Lighting, etc)
TENT PACKAGES that include Tent, Tables & Chairs avail of FREE Tables & Chairs Setup & Teardown.
ALA CARTE ORDERS will charge $3 per Table and $2 per Chair Setup and Takedown Fees.
Onsite Hours and Delivery:
Delivery & Pickup: Mondays to Fridays, 9:00 AM to 4:00 PM. To ensure your event runs smoothly, we can generally set up tents 3-4 days before your event start date. As most events happen on weekends, deliveries are typically made from Wednesdays to Fridays, depending on order volume.
Special Requests: We are happy to accommodate specific delivery and pickup schedules whenever possible. Please inform our event consultants of any time constraints as soon as possible.
While your presence isn’t always mandatory at delivery, we highly recommend you or a trusted representative be present. This ensures the delivery goes smoothly and meets your event needs, including:
Note – Remember, you’re responsible for all delivered items once delivery is complete. Multiple delivery trips may incur additional fees.
Note – During booking, we normally require you to provide a site image or photo with clear markings indicating where you want the tent and other rentals placed. This serves as a helpful reference even if you can’t be present during setup. However, our professional installers retain final discretion based on safety and feasibility to ensure a successful event.
To ensure a smooth and efficient delivery, please take a moment to prepare your tent site beforehand:
– Remove any vehicles or other objects that might block our delivery crew’s access.
– Clear the tent site of any removable obstructions, such as toys, furniture, trash, debris, and animal waste.
– Complete any necessary mowing or landscaping before delivery.
If you have a scheduled landscaper, inform them about any changes to their access schedule to avoid conflicts with the delivery.
Tipping for tent delivery is not a standard practice in the event rental industry, as the delivery fee often covers the driver’s compensation. However, your appreciation for their efforts is always welcome!
A tip of 10-25% of the delivery fee shows your gratitude for their effort and will be welcomed with a smile.
To guarantee availability of the rental equipment, ideally at least 2 Weeks before the Pickup Date
ADVANCE ONLINE BOOKING IS REQUIRED – No Day Of / No Ordering Onsite is allowed.
Cutoff
Monday Pickup = Latest Thursday (prior to the Week)
Friday Pickup = Latest Wednesday (of the same week)
With Linen Rentals = Basic Colors: Black or White, subject to availability & for confirmation (this is a Sub-Rent Item). Regardless of the Pickup Day, Order Confirmation is DUE Tuesdays at 12pm. Past this period, there will be a RUSH ORDER FEE of $50 and is order confirmation is due on Wednesdays at 12pm.
Yes, we require $100 minimum rental total amount for Clients to be able come pickup & return rental items from & to Our Warehouse.
WILL CALL FEE is a fee charged for
1) processing and coordinating orders
2) preparation for pickup and return
3) maintaining orders to make sure they are readily available for the client’s scheduled arrival.
Below is the list of items that we offer for Client Pickup and Return. Basically, small and portable items that can easily fit into personal vehicles & that are easily transported from and to.
– Tables: 5’ Round (Non-Foldable), 6’ Plastic Rectangle (Foldable to 3’)
– Chairs
– Linens
– Elastic Plastic Table Covers
– Fans
– Coolers
– PA System (Microphone, Speaker)
– Trash Cans
Our window time for Client Pickup & Return is STRICTLY AS FOLLOWS
Monday Pickup = Friday Return
Friday Pickup = Monday Return
Between 10am – 12pm ONLY
Your Rental Items are priced good for 1-3 Days, for an extended rental period, you may discuss this with your Event Coordinator for price adjustment and to make sure that the inventory is properly reserved & allocated.
© 2024, Charlotte Party Rentals. All Rights Reserved.
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